Europe's Leading CXM Provider Opens New Office in Riyadh

Europe’s Leading CXM Provider Opens New Office in Riyadh

SANDSIV, Europe’s premier CXM provider, unveils its new Riyadh office, underscoring its commitment to elevating customer experience in the MENA region.

Riyadh, Saudi Arabia – Europe’s top Customer Experience Management (CXM) and Voice-of-the-Customer (VoC) solutions provider proudly unveils its new regional office in Riyadh, marking a significant stride in its engagement with the Middle East and North African market.

Harnessing the Power of Customer Feedback

SANDSIV’s acclaimed software, sandsiv+, is designed to provide businesses with a holistic view of their customer’s journey. 

Visualizing every touchpoint, from the initial interaction to the concluding engagement, equips companies to gather, analyze, and leverage real-time feedback seamlessly. 

The result? 

A monumental leap in customer satisfaction, loyalty, and an uptick in business performance.

Expanding Horizons in the MENA Region

This strategic move indicates the firm’s focus on efficiently catering to its regional clientele. 

An on-ground presence is crucial, given the accelerated demand for state-of-the-art CXM tools.

With economic diversification and digital advancements on the rise in Saudi Arabia, there is a surge in tech startups and innovative entrepreneurs keen to embrace comprehensive customer experience programs like Sandsiv+. 

The goal is clear – enhance customer-oriented strategies, bolster brand reputation, and pave the way for consistent growth.

Supporting Saudi Vision 2030

Khaled Attieh, Executive Director of SANDSIV MENA and a Saudi national, expressed his enthusiasm, “To play a part in the Saudi Vision 2030, especially by establishing the required tech infrastructure and promoting operational prowess via digitization, is a tremendous privilege.”

He added, “Our custom-tailored CX solution has immense potential. It can revolutionize customer satisfaction across multiple public, private, or non-profit sectors. Our ultimate aim? To elevate the quality of life for Saudi citizens.”

An Expert Team at the Helm

SANDSIV MENA boasts a team of dedicated professionals, all based in Saudi, possessing an intricate blend of local and regional market insight. 

Their mission? 

Provide comprehensive support for firms aiming to transform their customer experience management. 

This team’s innate grasp of the local culture and lifestyle is a significant advantage in a domain that deeply values human-centric interaction.

A Commitment to Excellence in the Middle East

Frank Warnsing, Executive Director and Co-Founder of SANDSIV Global shared his excitement about the venture. 

“Introducing SANDSIV’s unparalleled CX solutions to the dynamic Saudi and MENA markets underscores our dedication to delivering top-notch CX technologies. We firmly believe in the Middle East’s vast potential in the customer experience industry.”

SANDSIV’s new office in Riyadh symbolizes growth and a commitment to fostering a robust customer-centric ecosystem in the Middle East and North Africa.

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